Terms of service
Welcome to SleepWav Pro!
This website is operated by Nexovia Global Ltd, trading as SleepWav Pro, a company registered in England and Wales [17195453] with its registered office at 86 Tettenhall Road, Wolverhampton WV1 4TF, United Kingdom. Throughout the site, the terms "we," "us," and "our" refer to Nexovia Global Ltd. By using our website and purchasing from our store, you agree to the following Terms of Service. These terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
Please read through these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the site or use any services.
We reserve the right to update or modify these terms at any time. Your continued use of our website following any changes means you accept those changes. You can review the most current version of the Terms of Service at any time on this page.
Our online store is hosted on Shopify Inc., which provides us the e-commerce platform to sell our products and services to you.
1. Online Store Terms
By agreeing to these terms, you confirm that you are at least the age of majority in your jurisdiction. You may not use our products for any illegal or unauthorized purpose. Any breach of these terms may result in immediate termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason permitted by law. You understand that your content (excluding payment card data) may be transferred unencrypted and adapted for technical needs. Payment card data is always encrypted during transfer over networks.
3. Product Use & Wellness Disclaimer
Our products are designed to support rest, relaxation and better sleep habits. However, individual results may vary, and our products are not medical devices. They are not intended to diagnose, treat, cure, or prevent any medical condition, including sleep disorders. If you have a diagnosed sleep condition, are pregnant, use a hearing aid or medical implant, or have any other health concerns, we recommend consulting a doctor or qualified healthcare professional before use. Nothing on this site constitutes medical advice.
4. Pricing & Modifications
Product prices are subject to change without notice. We may modify or discontinue products or services at any time. Price changes will not affect orders that have already been confirmed.
5. Product Availability
Some products may be available exclusively online and may have limited quantities. Returns and exchanges are subject to our Return & Refund Policy. We reserve the right to limit sales to any person or geographic region and may discontinue any product at any time.
6. Billing & Account Information
We reserve the right to limit or cancel orders at our discretion, including orders that appear to be placed by dealers, resellers, or distributors, or where we suspect fraud. You agree to provide current, complete, and accurate purchase and account information, and to promptly update your account details if they change. For refund matters, refer to our Return & Refund Policy.
7. Third-Party Tools & Links
We may offer access to third-party tools and content, which we do not control, monitor, or endorse. Your use of these tools is at your own discretion and subject to the terms of the respective third parties.
8. User Feedback & Submissions
If you share ideas, reviews, testimonials, or content with us, you agree that we may use it without restriction, including for marketing and promotion, without compensation to you. We are not obligated to keep submissions confidential. You confirm that any content you submit is your own, does not infringe anyone else's rights, and does not contain anything unlawful, abusive, or misleading.
9. Personal Information
Any personal information you provide through the store is governed by our Privacy Policy. For the purposes of applicable data protection laws, Nexovia Global Ltd is the data controller of your personal information.
10. Errors & Omissions
Occasionally, there may be inaccuracies or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct these errors, and to update information or cancel orders affected by such errors, at any time without prior notice (including after you have submitted an order). If we cancel an order due to an error, you will receive a full refund.
11. Prohibited Uses
You may not use our site or content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations or laws; to infringe our or others' intellectual property rights; to harass, abuse, defame, or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect or track the personal information of others; to spam, phish, or scrape; or to interfere with the security features of the site. We reserve the right to terminate your use of the site for any prohibited use.
12. Limitation of Liability
All products and services are provided "as is" and "as available," to the extent permitted by law. We do not guarantee that your use of our services will be uninterrupted, timely, or error-free.
To the maximum extent permitted by applicable law, Nexovia Global Ltd, its directors, employees, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or products.
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under the laws of England and Wales, including your statutory rights as a consumer under the Consumer Rights Act 2015. If you are a consumer, nothing in these Terms affects your legal rights.
13. Indemnification
You agree to indemnify and hold harmless Nexovia Global Ltd and our affiliates, officers, and employees from any claims, losses, or liabilities, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party rights.
14. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the fullest extent permitted, and the remaining provisions will remain in full force and effect.
15. Termination
These Terms remain in effect unless terminated by either you or us. We may terminate your access to the Services if we believe you have violated any of these Terms. Obligations and liabilities incurred before termination survive it.
16. Governing Law
These Terms of Service, and any separate agreements whereby we provide you Services, are governed by and construed in accordance with the laws of England and Wales. If you are a consumer, you will also benefit from any mandatory consumer protection provisions of the law of the country in which you live, and you may bring proceedings in the courts of that country.
17. Changes to These Terms
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.
18. Contact Us
If you have any questions about these Terms of Service, please contact us:
Nexovia Global Ltd (trading as SleepWav Pro) 86 Tettenhall Road Wolverhampton WV1 4TF United Kingdom
Email: contact@nexoviagloballtd.com